Privacy Policy

Responsible publisher :E-Log Service

Legal form :SRL

Head office :Av. Reine Astrid 101A, 4831 Limbourg

Phone :+32 87 88 02 80

E-mail :info@e-logservice.eu

VAT Number :BE 0471.878.967

Development :Agence Web Defaweux.be

Address :Chaussée de Liège 258, 4710 LONTZEN

Photo credits :Freepik, Adobe Stock, Shutterstock, E-Log Service

This website uses the API services of Google Analytics, de Google Fonts and of Google Maps. The general conditions of use of these services are available on the corresponding websites or on request.

General Data Protection Regulation (GDPR)

E-Logservice sprl collects and processes personal data of customers for the provision of parcel and freight delivery services and to fulfil its contractual obligations, which include, among others, the delivery of parcels, the payment of services and the handling of complaints. You can use the email address info@e-logservice.eu to request about the data we hold about you or to request their rectification, deletion or transmission. Do you disagree with the way we process your data? In this case, you can contact the Data Protection Authority (contact@apd-gba.be, www.autoriteprotectiondonnees.be).

Personal data

Personal data includes information about individuals or events relating to a natural person. This information includes name, address, telephone number or e-mail address. Information that does not refer to an identified or identifiable person – such as your favourite web pages or the number of users of a web page – is not considered personal data.

Applicable personal data protection legislation and confidentiality undertaking

As a postal service provider, E-Logservice sprl respects the confidentiality of the shipment.

Security information

By implementing technical and organisational means, E-Logservice sprl does its utmost to protect personal data from loss or misuse. Personal data are processed only by systems protected by security measures. E-Logservice sprl develops its security and data protection measures as much as necessary in the light of technological progress.

Shipment and recipient data

Categories of data, purposes of processing of personal data and legal basis In order to perform the delivery of parcels and freight and to fulfil its contractual obligations, which include the delivery of parcels, the payment of services and the management of complaints, E-Logservice sprl needs to collect information about its customers (contact details, information about the method of payment) or any other information necessary for the chosen service, as well as about the recipient (name, address, postcode, city, country, telephone number and e-mail address). The information on the recipients of the parcels and the related documentation (location of the parcels at each stage of the routing) as well as the proofs of delivery collected by E-Logservice sprl can be processed and recorded. E-Logservice sprl uses the data relating to the packages and the recipients in order to fulfil its contractual obligations. Any other use is prohibited.

Liability

E-Logservice sprl receives the telephone number and the address of the recipient from the sender who has commissioned E-Logservice sprl. The sender of the parcel is therefore responsible for collecting the data from the recipient and for obtaining his consent for his details to be transferred to E-Logservice sprl.

Data sharing and recipients

In principle, only the sender and the recipient are entitled to obtain information about the package sent. E-Logservice sprl only passes on information to third parties (e.g. public authorities) in the event of a legal obligation. E-Logservice sprl will not sell or make available personal data to anyone. However, E-Logservice sprl may, in certain cases, transfer personal data without notifying you in order to carry out the delivery assignment. The following may be recipients of this personal data

The third parties that have concluded a contract with E-Logservice sprl and operate as subcontractors and the contracts concluded with its subcontractors contain appropriate measures for the protection of personal data.

Third parties or authorities legally entitled to receive such information.

Law enforcement agencies and public authorities in order to meet security requirements, or as part of legal proceedings to protect E-Logservice sprl, or in the conduct of an investigation into a violation of E-Logservice sprl’s rules and policies, unauthorized access to or use of E-Logservice sprl’s equipment or any illegal activity.

Data retention and deletion

E-Logservice sprl processes personal data for as long as is necessary for the purpose concerned. We determine the length of time we keep your data based on the following obligations:

Operational requirements: the period of time during which the information is needed in order to perform our service.

Legal requirements: period during which E-Logservice sprl needs to keep this data in order to meet its legal obligations. Archived data is stored on secure databases that are only accessible to authorised personnel. At the end of the legal retention period, the personal data shall be deleted.

The use of the My E-Logservice sprl website

Registering IP addresses

Each time a user accesses a web page of E-Logservice sprl, data is recorded in a log file. The following specific data are temporarily stored:

IP number of the computer used
domain name
date and time of access
HTTP response code
pages visited (URL)
operating system and its version
browser and its version
screen resolution

The recorded data is summarised anonymously for statistical purposes. These statistics are used to evaluate how the E-Logservice sprl website is used by its visitors. They relate in particular to the order in which web pages are visited, as well as the path chosen to navigate between two pages consulted. E-Logservice sprl uses this information to determine methods to further improve the use and application of the website.

Cookies

When visiting the pages of the website, it may be necessary for the servers of E-Logservice sprl or third parties (e.g. Google Analytics) to install cookies. These cookies are used by the technical administrators of the website. Any visitor can choose to set their browser to refuse cookies. In these cases, the visitor’s computer does not record any data. The data stored in the cookies will not be transferred to E-Logservice sprl. If you reject cookies you may not be able to use all the features of the website.

Google Analytics

The E-Logservice sprl website uses Google Analytics, a web analysis service provided by Google, Inc. (hereinafter “Google”). Google Analytics uses cookies (which are text files placed on your computer) to help us analyse how our website is used. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google, including on servers in the United States. If “IP Anonymisation” is enabled on this site, your IP address is shortened before it is sent to other EU or EEA member states. In some cases, the entire IP address is sent to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can disable the use of cookies by selecting the appropriate settings in your browser. However, such deactivation may prevent the use of certain features of this site. You can block the recording of data by the Cookie (including your IP address) and linked to your use of the site and the processing of data by Google by the browser plugin which is available via http://tools.google.com/dlpage/gaoptout?hl=en, to download and install.

My E-Logservice sprl

E-Logservice sprl fundamentally differentiates between an open and a closed area when using the website. The functions in the open area can be used without prior registration. The closed area partially supports the execution of a contract between the customer and E-Logservice sprl, and can only be consulted via a connection file issued by E-Logservice sprl. The open area offers the user, among other things, an e-mail contact form, the “Track and Trace” function. The data entered in an enquiry via the e-mail contact form, such as name, street, postcode, town, etc., are necessary for us to be able to process your enquiry. E-Logservice sprl will not pass on, sell or otherwise transfer your personal data to third parties, unless this is necessary for the implementation of the services described above.

Rights of individuals, withdrawal of consent, exercise of rights, complaints to the Data Protection Authority

Rights of individuals

Provided the legal requirements are met, you have the right to:

to be informed about and have access to the processing of your personal data (Right of information and access – Article 15 GDPR).
to obtain the modification of inaccurate personal data (Right of rectification – Article 16 GDPR).
to obtain the deletion of your personal data (Right of deletion – Article 17 GDPR).
to request the restriction of the processing of your personal data (Obligation to restrict the processing of personal data – Article 18 GDPR).
to recover all your personal data (Right to portability of personal data – Article 20 GDPR)
to object to the processing of data on the basis of a legitimate interest, or for a reason of public interest (Right to object to data processing – Article 21 GDPR).

Withdrawal of consent

In the event that your consent has been requested for the execution of data processing, you should be aware that you have the right to withdraw it at any time, without altering the legality of the processing of personal data based on the consent given before the withdrawal.

Exercising your rights

If you wish to exercise your rights concerning personal data held by E-Logservice sprl, or if you wish to withdraw a previously given consent, you can contact the Data Protection Officer of E-Logservice sprl (see contact details above) explaining which right you wish to exercise so that E-Logservice sprl can take the necessary measures to respect your rights. To ensure the exercise of your rights, E-Logservice sprl may ask you to prove your identity in order to prevent unauthorised access to your personal data.

Right to file a complaint

You have the right to lodge a complaint with the data protection authority if you feel that your rights have not been respected (in Belgium: the Data Protection Authority, Rue de la Presse 35, 1000 Brussels, commission@privacycommission.be, phone 02/274.48.00).

Amendment of the privacy statement

E-Logservice sprl may modify its privacy statement. Any such change will be communicated on our website. This privacy statement was last amended on 20 September 2021.